FAQ – Frequently Asked Questions
Frequently asked questions
Are animals allowed in all areas of the campsite?
Yes, they must be kept on a leash in all areas (including the pitch).
We welcome dogs and cats.
There are therefore many animals on the campsite and the risk of fights is high if the animals are not kept on a leash.
Can we pay for the reservation using holiday vouchers?
Yes, you can send us your deposit in holiday vouchers by mail.
What are the refund conditions in the event of cancellation?
In the event of serious illness, serious accident or death and upon presentation of a medical or death certificate, we give you the possibility of postponing your stay to the current season.
For any cancelled stay not falling within the clauses mentioned above:
- more than 45 days before the arrival date, we will retain the equivalent of 15% of the stay.
- between 45 and 30 days before stay, 30% will be retained.
- between 30 and 15 days before stay, 75% of the amount will be retained.
- between 15 and 8 days 90% of the amount.
For any stay cancelled within 8 days prior to the arrival date, the full amount of the reserved stay will be payable or retained by Camping “Le Site”.
OR
To be reimbursed in the event of cancellation, you must have subscribed to Meetch cancellation insurance. This insurance covers a large number of claims: illness, transport problems, postponed holidays, etc.
Is it possible to modify my reservation?
Yes, subject to availability.
In this case, you must contact us by telephone on 04 66 48 58 08 or by e-mail camping.lesite@gmail.com
Is a deposit required?
Yes :
- for pitches: deposit of €20 for the electrical adapter.
- for rentals: deposit of €170 (breakage).
ONLY by check or cash.
Accommodations
What time can I arrive?
Arrivals are from 4 p.m.
Are sheets and towels included in the accommodation?
No, sheets and towels are available as an option and are offered to you at the time of booking.
Is a cleaning service offered for mobile homes?
Mobile homes must be returned as clean as when you arrived.
They are disinfected between each client.
An “end of stay cleaning” service is also available as an option.
Are the mobile homes air-conditioned?
No: it is a choice on our part in an ecological approach, moreover the nights even in summer remain rather cool.
Do I need to make an appointment for the inventory when I leave?
Yes, departures are from 8 a.m. to 10 a.m. and you must make an appointment no later than the day before your departure.
Pitches
What time can I arrive?
Pitches are available from 1 p.m. and must be vacated by 12 p.m. at the latest on the day of your departure.
Is it possible to choose your location?
Yes, depending on availability (excluding the period from July 10 to August 20).
During peak season, pitch numbers are assigned randomly.
How many people can camp on one site?
The maximum capacity allowed on a site intended for tents, camper vans and caravans is 6 people (including children and babies).
If you exceed this maximum capacity, you will need to reserve a second location.
The Basic Location package includes 2 people. Adults or children must therefore pay a supplement.
Surroundings
Are there any hikes available that start at the campsite?
Yes, you can enjoy our magnificent region for hiking but there is a difference in altitude.
Please note that the bike is not suitable for beginners (lots of elevation, technical paths) and the main road is narrow and very busy in July and August.
Can we rent canoes on site?
Yes, a canoe and paddle rental offers several routes adapted to your needs.
You can also rent inflatable buoys and paddles on the water by the hour.
https://www.locanoe-gorgesdutarn.fr/
Does the campsite have a beach?
Yes, the campsite has its own beach with a body of water and some sunbathing areas with free access.
Unsupervised beach.
Services
Are barbecues allowed?
Barbecues on the pitches are PROHIBITED, except electric barbecues (max 1000W) or planchas. A large communal barbecue is at your disposal if you wish.
Is there a bread depot?
Yes, if you order the day before for the next day, you can reserve your bread and pastries.
Is there a grocery store?
On site, a minimal grocery service is offered (food, hygiene, gas, etc.). Otherwise, a mini-market is located 10 minutes away by car.
Is there a restaurant on the campsite?
No, but a food truck is available on the campsite from July 14 to August 15.
You also have the “5 Arches” guinguette or the “Les Copains d'abord” restaurant located 700 meters away.